Our standards make the difference.

CDS stands behind our performance standards. These standards fall into four categories:

1. Timeliness of claims processing and payment. We process 90 percent of clean claims within 15 days.



2. Responsiveness to inquires. CDS will respond to 95 percent of all telephone inquiries by employer or plan participants within one working day.



3. Claims payment error rate. An internal audit is performed monthly at CDS taking into account three measurements of claim payment errors:
   
   
   • Number of errors in both payment amount and claims processing procedures
   • Number of claims in which the payment amount was incorrect
   • Cumulative dollar amount of errors


4. Timeliness of management information data. CDS will provide monthly claims reports to clients or brokers no later than the 10th day of the following month. Reports can be customized based on clients' need.